To complain to Countdown, contact their complaints line on 0800 40 40 40(Head Office). They can also be contacted by mail and online contact form if required. Countdown also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company.

Complaint via Phone number: 0800 40 40 40

The Complaint via Email: [email protected]

Complaint via Support Form: Countdown Support Form

Countdown complaint website: www.countdown.co.nz

Tweet: countdownnz

Corporate Head Office Address

60 Kerrs Road, Wiri, Auckland 2104, New Zealand

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Countdown is proud to have gained the Rainbow Tick in recognition of our commitment to LGBTI inclusion. In October, all Countdown stores went single-use plastic carrier bag free at checkouts and through online shopping, removing on average 350 million plastic bags per year.

Countdown is the first national retailer to announce it will go cage-free in its on-shelf eggs for customers. Countdown鈥檚 goal is to have 100 percent cage-free eggs by the end of 2024 in the North Island and the end of 2025 in the South Island.

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Use below complaint form to discuss problems you have had with Countdown, or how they have handled your complaints. Initial complaints should be directed to Countdown directly. You can find complaint contact details for Countdown above.